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Dr Clare Gerada, Chair of the RCGP, said: “At last, we have a report that tells it how it really is – that we are trying to do the best we can for our patients. “Don Berwick’s analysis of what is going on in today’s NHS is spot-on and confirms what everyone working in the NHS already knows. He recognises that we do not get it right every time but he also acknowledges that a blame and shame culture is not the way to bring out the best in NHS staff so that they can provide compassionate patient care. “This
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