The number of written complaints about the NHS up by nearly 5 per cent

There were 208,400 written complaints received by the NHS during 2016/172 €“ up 4.9% on the previous year, new NHS Digital figures reveal. The figures mean on average 571 written complaints were made every day. The report, entitled Data on Written Complaints in the NHS, 2016/17, shows numbers of complaints about both primary and secondary care. It shows a 9.7% increase in written complaints to GP and dental practices4 compared with the previous year. In 2016/17, there were 90,600 primary care complaints, up from 82,600 in 2015/16. Around half (49.8%) of the resolved complaints made to primary care providers were